What to do if things go wrong

Sometimes things go wrong.  Generally any problems relating to programming or operational issues will occur within the first week after delivery.  There are two things you can do to help you get started the right way. (1) Upon receipt of a new portable radio, turn it off, put it in the charger, and let it charge for 72 hours before using. (2) Read the manufacturers operating manual and review the programming printout provided with the radio.  If you have any questions, call us at 800.489.2611.

If you do have an equipment failure during the warranty period, do not send the defective radio to Falcon Direct.  Send it to Ritron, Inc. - 505 Carmel Drive - Carmel, IN 46032. It would be a good idea to call them at 800-872-1872 to let them know you are sending in your radio for warranty repair.  They may want to assign you a Return Material Authorization number to make tracking easier.

Non-warranty maintenance can be handled in a variety of ways.  For additional information of available service plans, please click here.